Garage Lube website help
Navigating & Searching
We have made browsing the Garage Lube website as easy as possible for our customers. All PicoScope products are available under the PicoScope drop-down menu in the header and there are many further layers of navigation. Each section has its own menu positioned horizontally at the top and bottom of the individual product pages.
The website has comprehensive searching capabilities that can be accessed from the Search Box towards the top-right of the pages. You can use product names, descriptions, the full Garage Lube SKU (see below) or even the 5-character Pico Technology SKUs to find items.
Although we have checked this site carefully, it is possible that a few errors might have escaped us. If you find one, please let us know.
Items, Kits and SKUs
Our PicoScope products are sold as single items and many are assembled and available as kits. Each item and kit is identified by a code called a Stock Keeping Unit (SKU); for example, a PICO-TA167 Current Clamp.
The SKUs are hyperlinked to a Kits & Contents Cross-Reference Guide and the contents of the kit, or if the SKU refers to an individual item, a list of kits that contain that item, will be displayed. In turn, the itemised list is linked to the individual product pages.
Click on the SKU - PICO-TA167 Current Clamp - to view the Cross-Reference Guide.
If you explore Pico Technology's website, you will find that items are identified by 5-character SKUs. For ease of reference, we have used Pico Technology's SKUs for identifying their stock items on our site. We have merely prefixed their SKUs with "PICO-" (e.g. PICO-PP357) to differentiate them from other items.
We have used quality images throughout so that you can see details as clearly as possible. Many of the images on the right of the product pages can be clicked to display them in larger format.
Please Note: Images are for illustrative purposes only and some products may vary in reality. Components depicted in the images may not be to scale.
Register on Garage Lube
When you register, you will be able to create a wish list that remembers items that you are interested in, order items and keep track of your orders.
Registration is free and all you need is your name, email address and a password. We will send you an email with a link that will confirm your email address and activate your account.
Resend your Validation Email
If you haven't received your validation email, then you can request us to resend it to you.
Forgotten your Password?
If you can't remember your password, you can request a new password. An email will be sent to you with a new, computer generated password and you can login with that new password. If you didn't request a new password, please ignore the email, you will still be be able to login with your old password and if you do, the new password will be deleted.
Change your Password
Once you have logged in, you can change your password. Enter your existing password and then enter your new password twice.
Update your Details
Once you have logged in, you can change your details. You should enter your delivery address and telephone number if you want to order. You can also enter your organisation's name and VAT number if you want that information reflected on your invoices.
Pricing - All prices exclude VAT
PicoScope products are imported from the United Kingdom and thus the prices are dependent upon the volatile British Pound (GBP) / Rand (ZAR) Exchange Rate.
The Exchange Rate is updated daily at 11H00 and is based on Nedbank's prevailing rates. Consequently, as you browse the website, and add items to your Wish List or Shopping Cart, you will see price variations.
Your Shopping Cart prices will continue to vary until you have placed your order, whereupon the prices on that order will be fixed as at the time that the order was placed.
In the event that you order an item and the price published on our website is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price.
Wish List & Shopping Cart
When you Register on our site, you will be allocated your own Wish List and Shopping Cart. Items that you place in your Wish List / Shopping Cart will remain there when you log in / out. Should you add items to the Wish List / Shopping Cart before you log in, those items will not be lost but will be added to your Wish List / Shopping Cart automatically when you log in again. You can also move items easily between the List and the Cart.
Placing an Order
When you place an order, please check that your contact details (telephone number and email address) are correct so that we can contact you about your order. Also, please check your delivery address so that we don't send your goods to the wrong place.
When you place the order (Checkout), your 'Shopping Cart' will be converted into an 'Order', which you will be able to access so that you can see status of each of the items ordered, e.g:
- In transit from Supplier
- Clearing Customs
- Awaiting Collection
- In transit to Customer
- Delivered to Customer
When you place an order, your Shopping Cart will be cleared to allow you to place a new order. You can re-order items by clicking "buy" or "wish" on any item in your previous orders.
Payments, E-commerce Security & Privacy
Payments may be made using Visa or Mastercard credit and debit cards as well as by making direct deposits into our bank account (EFT).
- Credit and debit card payments are limited to R5,000.00 by default but if you wish to have that limit increased, please contact us.
- These payments are processed by PayFast.
- Alternatively, all orders can be placed using EFT payments. Create your order using our Shopping Cart facility and select EFT as the payment option. We will contact you with our banking details.
Your order is handled by a secure payment website - PayFast - that uses encryption to protect your payment details. This ensures that your payment card details do not pass through and are not stored on Garage Lube's servers.
Whenever you visit our website you should notice a small padlock symbol appear in your web browser. The address of the page will also begin with https:// rather than the normal http://. This means that ~
- the information you see originates from Garage Lube and not from an impostor and
- any information that you enter is passed securely to our servers with protection against eavesdropping.
A limited selection of items are kept in stock and can be dispatched once your order is placed and payment has been received. Items not in stock will be imported from our supplier; we take care of all importation requirements and customs clearance. Delivery times of imported items are mainly dependent on Customs clearance and we estimate that most orders will be dispatched to our clients within one to two weeks. Delays may be encountered over weekends, public holidays and other holiday times.
Warranty and Returns Policy
All Pico products are manufactured to the highest standards under a ISO9001:2008 registered quality scheme and, in general, carry a two–year return-to-manufacturer warranty; cables and accessories carry a one–year warranty. Please contact us if you need specific warranty information with respect to any of our products.
Before returning a product for any reason, please contact Garage Lube for a Returns number. The customer is responsible for all costs, including but not limited to packaging, shipping and any other related costs.